Frequently Asked Questions
Helpful answers before we get started.
Do you support both homes and businesses?
Yes. DMTTOMB provides home technology assistance, small-business IT support, and focused enterprise consulting.
Do you provide on-site service?
On-site service is available in Leland, Wilmington, Brunswick County, New Hanover County, and nearby communities. Availability depends on the project and schedule.
Can you work remotely?
Many troubleshooting, configuration, planning, and consulting tasks can be completed remotely. Remote access is used only with client authorization and appropriate security controls.
What should I include in a service request?
Describe the problem, affected devices or systems, when it began, any error messages, business impact, and changes made before the issue appeared.
Do you sell hardware?
DMTTOMB can recommend appropriate equipment and may assist with sourcing or installation. Recommendations are based on fit, supportability, and value.
Can you guarantee data recovery?
No provider can guarantee recovery from failed or damaged storage. DMTTOMB can assess options, avoid unnecessary risk, and refer specialized recovery work when appropriate.
Is emergency support available?
Urgent requests are evaluated based on availability, scope, and access requirements. Use the contact form and clearly describe the business impact.